Questions? We've got answers.
Before you book
How does the quote process work?
Build your inventory room by room with our online estimator, get a fixed all-in price in minutes.
What size trucks do you offer?
We match the right truck size to your inventory — ask your quote for details.
How do tip runs work?
We’re happy to take unwanted items to the nearest tip during your move — the tip fee is added to your invoice at cost, no markup.
Do you offer packing services?
Yes, full or partial packing with materials supplied, available as an add-on to any move.
Booking and payment
How much notice do you need?
We recommend booking local moves 1-2 weeks ahead and interstate moves 4 weeks ahead.
Do I need to pay a deposit?
A small deposit secures your booking date. Our team will confirm the exact amount when you book.
Can I change my move date?
Yes, contact us as early as possible to reschedule — availability may be limited on weekends.
Moving Day
How will I know when the crew is on the way?
We’ll notify you as your crew heads to your address.
Can I help on the day?
Yes, and it can help keep costs down.
What happens if the weather is bad?
Rescheduling due to weather is rare — our crews work in most conditions, and we’ll always prioritise safety.
Interstate & Business
Which cities do you cover?
Brisbane, Sydney, Melbourne, Canberra, Adelaide and Perth, from our Melbourne base.
What's included in the VIP interstate package?
A dedicated truck and crew for your move exclusively, on your schedule.
Do you handle office relocations?
Yes, with a detailed move plan built with your team to minimise downtime.
After your move
Are my belongings insured?
Our crews work in an insured and fully professional manner on every job, so you can move with confidence.
What if something was damaged?
Contact our team directly and we’ll work with you to resolve it fairly and promptly.